Announcing Support Intelligence

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We are launching Support Intelligence in November 2017.

Support Intelligence is our remote computer support service which is available for customers with Apple macOS and Microsoft Windows devices.

Support Intelligence contains our artificial intelligence agent to keep your computers running fast, current and secure.

We will have more details nearer the launch.

For customers near the CeeJay Software head office in the forth valley area of Scotland we will also provide onsite computer support and drop in support to CeeJay Software’s Logans House Building in Lochlands Avenue, Larbert, FK5 3LA. Telephone 01324 31 2000

 

Remembering Eneth Jamieson

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Eneth Jamieson

Eneth Jamieson

Eneth Jamieson 1937 – 2017

Suddenly, at home on Tuesday, January 17, 2017, Elizabeth Jamieson (Eneth), loving wife of James Jamieson and beloved mother of Craig Jamieson.

Eneth founded CeeJay Software along with Craig seventeen years ago this year.

Eneth will be sadly missed by everyone.

Service of Thanksgiving in Denny Westpark Church, on Wednesday, January 25, 2017, at 2 pm, to which all friends are welcome.

CeeJay Software will be closed on the 25th of January.

Welcome Calan Clarke to CeeJay family.

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Welcome Calen Clarke

With our business expansion during September 2016 we would like to welcome Calan Clarke  to the CeeJay family.

Calan is a system administrator who will be assisting customers with CrashPlan .

Welcome James Hogg

Monday 1st August 2016

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CeeJay Office Closure Monday 1st August 2016

CeeJay Office Closure Easter 2016, on Friday 26th March and Monday 1st August 2016 our main office will be closed for the holidays so support will only be provided through help.ceejay.com

If you do require to contact CeeJay for help during the holiday, please do make use our help and support area located on the CeeJay website at help.ceejay.com

As normal you will receive a response the same business day to any tickets you submit to CeeJay when using help.ceejay.com

CeeJay Office Closure Easter 2016

CrashPlan Version 5.3 in CeeJay Cloud

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Code42 has scheduled maintenance which may affect CeeJay Software customers as the CeeJay master server is being upgraded to CrashPlan version 5.3. This maintenance will last 15-30 minutes on Thursday, 28th July 2016, and will start about 7pm UK.

The following Code42 products and services may be briefly unavailable during this maintenance window.

  • CrashPlan in the CeeJay Cloud
  • During this time, new or changes to accounts or devices will not be available in the cloud.

Web restores from the cloud may be unavailable during the maintenance window, but normal backup and restores will remain unaffected.

Overview

Version 5.3 of the Code42 platform contains a number of new features, as well as fixes and enhancements. Highlights include:

  • Security updates throughout the Code42 platform
  • A new App Downloads interface to manage the CrashPlan app versions available in your Code42 environment
  • The ability to enable transport-layer security (TLS) for server-to-server and client-to-server communication
  • New scheduling capabilities for Code42 environments using network-based device backup rates
  • Three new Reporting web app reports

Updated Components

Code42 platform version 5.3 includes updates to the following components:

  • Code42 server for private cloud environments
  • CrashPlan apps for Windows, OS X, and Linux
  • Code42 API
  • Code42 web apps

Security Updates

  • Improves REST API authorization token security.
  • Updates cipher exclusions for compatibility with Java 8 default exclusions.
  • Improves administration console security.
  • Improves password reset security.

Features

App Downloads

The administration console features a new  App Downloads interface to manage the client versions available in your Code42 environment. Administrators can now control and easily update which versions and platforms of the CrashPlan app are available, and users have a simpler and easier way to access and download the CrashPlan app.

Administration console App Downloads screen

Transport-Layer Security (TLS) Messaging

Code42 server version 5.3 introduces the ability to  enable transport-layer security (TLS) for server-to-server and client-to-server communication. TLS messaging is an industry standard, RFC-compliant method of transport security.

To support TLS connections, Code42 server version 5.3 allows inbound communication (listening) on ports 4287 and 4288, in addition to continuing to listen on ports 4282 and 4283. To prevent incoming communication on the new TLS ports, see our steps for disabling inbound TLS connections.

Network-Based Scheduling

Code42 environments configured to use  network-based device backup rates now have the additional option of introducing schedules to define different maximum rates for peak and off-peak times. This enables administrators to limit backup traffic when specific networks and destinations are busy with higher priority network activity.

New Reporting Tools

The Reporting web app includes three new reports:

Fixes And Enhancements

Code42 Platform

  • Security updates.
  • Performance and stability improvements.
  • Improvements to server-to-server sync processes.
  • Corrects an issue in which org seat quotas were not applied correctly to users in the 30-day free trial.
  • Corrects an issue in which users with custom roles were not included on the list of recipients for email backup reports.
  • Improves password reset security.
  • The transaction recovery log is now reset when performing a Code42 server upgrade.
  • The Code42 server now starts properly on a Windows server if the system locale is set to China (PRC).
  • Corrects an issue that prevented administrators from being able to remove a store point if it contained archives in cold storage.
  • Improvements to Code42 server logging.
  • Corrects a rare issue in which the CrashPlan app could disconnect if an archive is reassigned to a second storage server and then back to the original storage server before a node sync occurs on the first storage server.
  • Corrects an issue in which improperly configuring the Code42 server’s internal email server could cause server shutdown to take a very long time.
  • Improves log error messaging if the master server cannot connect to an LDAP server.
  • Changes made to the default organization’s system-wide settings are now applied to user devices as quickly as changes made to a single organization.
  • Corrects a rare issue in which archives stored on a master server did not follow the Keep expired cold storage archives for value when a device was deactivated and the cold storage retention period was set to 0.
  • Improves provider sync log messages.
  • Removes unnecessary Code42 server log messages for devices using enhanced archive key password security.
  • When moving a child organization from one parent organization to another, Scheduled Sending Limits now follow the same inheritance rules as all other device settings.
  • Performance and stability improvements for very large Code42 environments.
  • Removes unnecessary Code42 server log messages when signing in to LDAP.
  • Corrects an issue in which LDAP directory sync could fail when sending a searchFilter to the LDAP server that did not include the username attribute.
  • Corrects a rare issue in which web restore files were not properly removed from the Code42 server after 24 hours.
  • Increases the character limit for the list of excluded ciphers, allowing customers with manually updated lists to add additional exclusions.
  • Corrects an issue with the custom.sh script (used to deploy customized settings in the CrashPlan app) in which the proxy.pacURL,ssoAuth.required, and ssoAuth.provider prompts did not appear under certain circumstances.
  • Removes unused translation files from the web/base/console/custom folder.
  • Corrects an issue in which LDAP sync could incorrectly mark users for deactivation or fail to finish if the username attribute for a single user had more than one value (for example, a user with multiple email addresses).
  • Corrects an issue introduced in version 5.1.2 affecting customized CrashPlan app deployment packages: CrashPlan app devices for existing users now successfully complete auto-registration when an administrator specifies the username and password in the CrashPlan app installer’s custom.properties file.

Administration Console

  • Security updates.
  • Removes the “Night mode” theme from the administration console.
  • Updates to graphs:
    • Removes the bandwidth graph from the Device detail screen.
    • Removes the Online graph from the Dashboard and Destinations > Servers detail screens.
    • The Open Archives count is now labeled Online Devices and moved from the Online graph to the Storage Utilization graph.
    • The Licensing graph on the Dashboard now only updates when the page is refreshed.
    • In the Storage graph on the dashboard, the Average Archive Size label is now Average Storage Per User. This graph now only updates when the page is refreshed, and also includes a Last Updated timestamp.
  • Removes the device location map from the User Details and My Profile screens.
  • Corrects a rare issue in which using the administration console to change a device’s backup file selection could overwrite recent changes made by the user in the CrashPlan app.
  • Corrects an issue in which the settings for offering local folder and account devices as backup destinations were not properly inherited by child organizations if inheritance was disabled and later re-enabled.
  • Attempting to send a password reset email to a user with no email address now informs the administrator that the user does not have a valid email address.
  • Searching for an organization now returns up to 2,000 search results, instead of 99.
  • Corrects an issue for environments with hundreds (or more) organizations in which all organizations did not appear as options when adding a new user from Users > Add a new user.
  • Corrects an issue in which the Send Backup Report option was not available from the action menu in Settings > Reporting.
  • Corrects an issue in which removing all items from the backup file selection and then later re-adding files to the selection caused the administration console to show no files selected for the device.
  • Corrects an issue in which using the administration console to add the root of an external drive to a device’s backup file selection did not save properly.
  • When performing a web restore to a specific device (push restore), deactivated devices no longer appear in the Target device dropdown menu.
  • Corrects an issue in provider storage environments in which restores performed by a user other than the device owner did not correctly report the user who initiated the restore.
  • Performance and stability improvements for very large Code42 environments.
  • Administrators are now prevented from entering an LDAP search filter that uses the =? notation more than once. Previously, the administration console would accept the filter, which could have caused problems with LDAP sync.
  • Corrects an issue in which entering the CLI command prop.show all displayed duplicate entries in some circumstances.
  • Administrators are no longer allowed to initiate a CrashPlan app upgrade from the administration console if the correct upgrade file isn’t present on the Code42 server.
  • Corrects a very rare issue in multi-server environments in which an administrator’s configuration changes might not save properly for users who clicked Start Backup on a new device at the same time the administrator changed a configuration setting in the administration console.
  • Administrators can now remove SaaS license from the Licensing screen.
  • Corrects an issue in which the CrashPlan app upgrade message did not properly display the version number when viewing the administration console in Norwegian.
  • Corrects an issue introduced in version 5.2.0 in which the Retrieve Logs option in the action menu on the Device Detail screen did not successfully gather the device’s logs.
  • The name of the Pause Incoming Data option in the action menu at Destinations > Store Points changed to Pause Activity, which more accurately describes that this option stops all activity on the store point, not just incoming data.
  • Corrects an issue introduced in version 5.2.0 which prevented administrators from changing the Critical number of Available licenses value from Settings > Server > Alerts.
  • Improves error messaging when entering an invalid Master License Key (MLK) during initial Code42 server configuration.
  • Improves error messaging for users attempting to sign in to the administration console via SSO if the user does not have a Code42 account or is in an organization that does not use SSO.
  • Removes the unnecessary CrashPlan tab from the User Detail view for users who previously had SharePlan devices.
  • Corrects an issue in which pushing a system-wide device configuration change to only inheriting organizations also applied the change to non-inheriting organizations under certain circumstances.
  • Corrects an issue for very large Code42 environments in which selecting Show Alerts from the Devices action menu could cause the Code42 server to become unresponsive.
  • Corrects an issue introduced in version 5.2 in which restoring files from the administration console (push restore) to a non-system drive on a Windows device could fail to restore proper file permissions.
  • Specifying a custom DSCP value from Settings > Device Backup >  Network > General > TCP packet QoS now consistently applies the specified value.
  • Entering a valid SSL Website protocol, host and port value in Settings > Server no longer incorrectly displays a red “x” indicating the address is unreachable.

Code42 Web Apps

  • Corrects a rare issue in the Internet Explorer 11 and Edge web browsers for users who were signed out of a Code42 web app due to a session timeout. In these specific circumstances, users no longer need to restart the browser to sign in again.

File Search Web App

  • Performance and stability improvements.
  • Improvements to search filters and sorting ability.
  • By default, search results are now sorted by Date Modified.
  • Throughout the File Search web app, items previously labeled MIME type and Content type are now labeled File type.
  • Corrects an issue in which attempting to download a file from the File Search web app could fail in environments that also use provider storage.
  • Corrects an issue in which using quotes in a filename search returned unwanted results.
  • Improves support for wildcard characters in search criteria.

Reporting Web App (Device Status Report)

  • Corrects an issue in the Device Status Report which could prevent devices that have not backed up yet from appearing in the list of devices.

Security Web App

  • Events created by deactivated devices now appear in the Security web app.
  • Graphs now correctly refresh when performing a new search.

Legal Hold Web App

  • Deactivating legal holds and custodians now prompts the administrator for confirmation and warns that backed up files will be deleted during regularly-scheduled archive maintenance.

Code42 App For Splunk

Version 2.1.1

  • Corrects an issue in which some administrators were unable to view security events in provider storage environments.

CrashPlan App

Code42 server version 5.3 is compatible with both version 4.7 and 5.3 of the CrashPlan app.

Upcoming Operating System Retirement

CrashPlan app version 4.7 is the last supported version for Windows XP, Windows Vista, OS X v10.7.5, and OS X v10.8. For more details, see our  Platform Support Policy.

Windows, OS X, And Linux

Version 4.7.0

  • Security updates.
  • Performance and stability improvements.
  • OS X devices now prevent Time Machine from backing up the CrashPlan app bundle, which was causing high CPU usage for some users.
  • Corrects a rare issue which could cause unexpected version reduction behavior during archive maintenance if the time and date on a device was manually set to an incorrect value and then later reset to the correct date and time.
  • Corrects an issue on OS X 10.11 devices in which some dialogs could not be closed when the CrashPlan app is in full screen mode.
  • Windows 10 devices now display the correct file type thumbnail icon on the Restore screen.
  • Corrects an issue introduced in version 4.3 in which some Windows devices displayed duplicate CrashPlan tray icons.
  • Corrects Japanese translations in the CrashPlan history log to now correctly use the abbreviations Kbps and Mbps instead of b KB/s and Mb KB/s.
  • All items in the OS X menu bar app are now translated to non-English locales.
  • Files with leading or trailing spaces in the filename backed up from an OS X or Linux device can now successfully be restored to a Windows device.
  • Corrects an issue in which changes to the Java memory value were not saved properly if set to a value below the default of 1024.
  • Corrects an issue in which some Windows devices were unable to unzip CrashPlan app logs created with the CLI getlogscommand.
  • Password reset and recovery emails now specify the included link can only be used one time.
  • Corrects an issue in which some metadata was not restored correctly if the file was backed up with Windows Volume Shadow Service (VSS).
  • Corrects a rare issue for devices using enhanced archive key security: after upgrading to version 4.5.2, backups paused until the user re-entered the archive key password.
  • Improves error message when entering an invalid regex search string on the web restore screen.
  • Improves error message during web restores if an archive is temporarily unavailable for search.
  • Corrects an issue in which manually running the uninstall.sh script without any arguments on an OS X device with the CrashPlan app installed for everyone did not completely uninstall the CrashPlan app.
  • Uninstalling the OS X CrashPlan app that is installed per user now correctly removes the file~/Library/LaunchAgents/com.code42.menubar.plist.
  • Corrects an issue in which some users were not able to back up to a local folder destination if Local Folders were the only destination offered to the user’s organization.
  • Corrects an issue in which devices did not auto-start backups if the default backup frequency was changed from 15 minutes to more than 30 minutes.
  • Upgrading the CrashPlan app no longer deletes the C:\Program Files\CrashPlan\USMT folder.
  • Corrects an issue introduced in version 4.6 in which custom CrashPlan app installations did not properly install the /customfolder on Windows XP devices.
  • Corrects an issue for devices with endpoint monitoring enabled in which downloading large files could fail.
  • Removes the uninstall.sh script from the /crashplan/bin directory on Linux CrashPlan app installations. The uninstall script did not work properly from that location. See Uninstalling The CrashPlan App for the correct uninstall instructions.
  • Corrects an issue in which DSCP values were not correctly set in certain circumstances over IPv6 connections.
  • Corrects a rare issue which could result in non-CrashPlan app files being removed when uninstalling a CrashPlan app that was installed in a non-default location on a Windows device.
  • Corrects an issue which could cause a device’s archive to become inaccessible if the user was upgraded to custom key security from the administration console or from another device on the user’s account.
  • Corrects a rare issue in which installing the Windows CrashPlan app from the Command Prompt running as administrator could cause an error after relaunching the CrashPlan app.

5.3.0 (also includes all fixes listed above for version 4.7.0)

  • Performance and stability improvements.
  • When searching for specific files on the Get Files screen, a “Loading…” message now appears when a search is in process. This change prevents users from being able to start a new search before the current search completes.
  • Corrects an issue on the Get Files screen that could cause files selected for download to appear deselected (and vice versa) if the user navigated into subfolders and then back to the main search results.
  • Corrects an issue for Windows 10 devices in which right-clicking the CrashPlan tray icon could open both the CrashPlan tray app and the Windows taskbar menu.
  • Entering a passphrase to create a custom key is now capped at 56 characters.
  • Corrects an issue in which adding a folder to the backup file selection, deselecting a subfolder, and then selecting a specific file within the subfolder included the entire subfolder in the backup file selection (instead of only the single file).
  • The Get Files screen now supports * and ? characters as search wild cards.
  • Removes a non-functioning Delete Archive button from the Device Preferences > Destinations screen that could incorrectly appear for users without permissions to remove archives. However, even if users without permissions to delete archives clicked the button, the archive was not deleted.
  • If a search fails on the Get Files screen, users can now successfully start a new search right away. Previously, users needed to first navigate away from the Get Files screen and then return to the screen to start a new search.
  • Improvements to logging.
  • Operating system-specific global exclusions now display correctly in the CrashPlan app.
  • Removes the Deactivate device option from the device menu.
  • Corrects an issue introduced in version 5.2.1 which unnecessarily opened the Replace Device wizard upon launching the CrashPlan app after upgrading.
  • Corrects an issue in which customized CrashPlan app packages configured to lock the server address did not properly prevent users from changing the server address in the CrashPlan app.
CrashPlan App Version 5.x Requires On-Premises Master Server
In order to upgrade to version 5.x of the CrashPlan app, you must have an  on-premises master server. If you use theCode42 cloud with hosted keys or CrashPlan PRO, then your CrashPlan apps will upgrade to the most recent version of 4.x instead.

Code42 API

  • Introduces three new resources:
    • OrgBackupReport
    • DestinationBackupReport
    • UserBackupReport
  • Removes the ClientDownloadUrlResource resource. Due to new App Downloads structure, this resource was no longer relevant.
  • The email parameter of the User resource is no longer case sensitive.
  • The API documentation viewer now indicates if a resource requires a feature-specific license.
  • Improves authorization token security.
  • Improves JSON validation of the deviceRateLimitConfiguration resource to reject invalid or misspelled configuration values.
  • Corrects an issue in which some HTTP return status codes were not logged correctly.

Known Issues

  • When the CrashPlan app language is set to Automatic, the CrashPlan app always displays in English, even if the system language is different. To switch the CrashPlan app language, choose another language from Settings > General > Language.
  • In some cases, users may not be able to change their password immediately after registering as a new user in the CrashPlan app.Signing out of the CrashPlan app and signing in again corrects this issue.
  • Computer-to-computer backups stop if one computer upgrades to CrashPlan app version 4.7 and the other computer remains on version 4.6 or earlier. To resume backups, upgrade both devices to CrashPlan app version 4.7.
  • In very large Code42 environments, navigating to the Devices screen and selecting Show Alerts from the action menu may display devices without alerts in addition to devices with alerts.
  • The CrashPlan app is now available for download from a new App Downloads screen in the administration console. Depending on your browser cache settings, you may need to refresh the administration console after the Code42 server upgrade completes to see the new App Downloads screen.

CeeJay Software on CrashPlan 5.2

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Overview

Version 5.2 of the Code42 platform contains a number of new features, as well as fixes and enhancements. Highlights include:

  • CrashPlan app version 5.2 support for enhanced archive encryption
  • Network-based sending limits to allow device backup rates to be configured based on the network location of each device
  • Improved support for co-branding images in the administration console and for customizing email templates
  • Enhancements to the Code42 web apps, including a redesigned Security web app, easier access to the Reporting web app, and improved File Search web app performance
  • Security updates throughout the Code42 platform

Updated Components

The following components received updates in version 5.2:

  • Code42 server for private cloud environments
  • CrashPlan apps for Windows, OS X, and Linux
  • CrashPlan mobile apps for iOS and Android
  • Code42 API
  • Code42 web apps

Security Updates

  • Improves messaging security.
  • Improves authorization token security.
  • Improves cross-site scripting protection.
  • Increases security of information stored in logs.

Features

CrashPlan App Version 5.2 Support For Enhanced Archive Encryption Options

The CrashPlan app version 5.2 now supports the same archive password and custom key enhanced security options as those offered in the 4.x CrashPlan app.

CrashPlan App Enhanced Security Options

Network-Based Device Backup Rates

Administrators can now use the Code42 API to configure data transfer rates for device backups based on a combination of the connection location of a device (subnet) and each backup destination. Configuring network-based backup rates has many advantages, including:

  • The ability to finely control device sending limits use for any combination of device location and backup destination.
  • The ability to prevent traveling users from saturating Internet connections with CrashPlan backup activity when visiting locations with lower available bandwidth.
  • The ability to configure sending limits not tied to organizational hierarchy.

For more information about configuring network-based bandwidth management in your Code42 environment, contact sales about engaging our PRO Services team..

Enhancements To Code42 Web Apps

Fixes And Enhancements

Code42 Platform

  • Security updates.
  • Performance and stability improvements.
  • Improves server-to-server sync processes.
  • The link in user invitation emails can now only be accessed one time; if a user clicks the link but doesn’t finish registration, the administrator will need to send another invitation to the user.
  • Storage servers now automatically restart after receiving a node sync update that contains a primary network address change on the master server.
  • Endpoint monitoring is now supported in environments that use Code42 cloud storage (also known as “provider storage”).
  • Improves Code42 server logging.
  • Archive maintenance now occurs correctly for archives created on a newly added store point without requiring a storage server restart.
  • Corrects an issue in which OS X server scripts did not run when no default JVM existed in /usr/bin/java.
  • Corrects an issue introduced in version 5.1 in which installing the Linux server with user permissions generated a meaningless “chmod cannot access” error in the logs.
  • Corrects an issue in which LDAP sync would fail if a user’s LDAP password contained a double quote (“).
  • Improves LDAP sync performance for very large environments.
  • Corrects a rare issue in which connection requests could fail when using a proxy server.
  • Removes any remaining SharePlan app upgrade files from the Code42 server for customers who upgraded directly from version 4.3.4.1 to 5.1.2.
  • Users who try to directly access the URL of a web app for which they have insufficient permissions (for example, a non-admin user visiting https://master-server.example.com:4285/reporting), are now redirected to the main login page, instead of the login page for the app they can’t access.
  • All Code42 environments now use 256-bit AES encryption. Previously, customers upgrading from earlier versions of the Code42 platform had the option to use 448-bit Blowfish encryption.
  • Removes OS X 10.9 as a supported operating system for the Code42 server.
  • Corrects an issue introduced in version 5.1.2 in which using the custom.sh script to create custom CrashPlan apps did not create the Windows installers.

Administration Console

  • Security updates.
  • Improves security of password reset process.
  • Improves administration console translations.
  • Improves cross-site scripting protection.
  • The Settings > Device Backup > General page now requires the away and present CPU values to be set to at least 10%. 
  • Corrects an issue introduced in version 5.1 in which the drop-down menu for backup sets could have a black (instead of white) background in Firefox, making it difficult to read.
  • Improves formatting when using the action menu to print a list from the administration console.
  • Corrects a display issue introduced in version 5.1.2 in which the administration console could incorrectly display a sending limit of 0.00 Mbps for device backups. This did not impact actual backups; devices still backed up at the defined rate, but the Devices > Network summary displayed the rate as 0.00 Mbps.
  • Bandwidth sending rates in Settings > Device Backup > Network now properly display decimal values when entered without a leading zero.
  • On Windows devices, the :applications substitution variable now applies to both C:\Program Files and C:\Program Files (x86).
  • Sign out is now consistently used as the menu text for all Code42 web apps.
  • Improves text wrapping and page layout when displaying non-Western alphabet characters and words.
  • Context-sensitive help is now available by clicking the question mark in the header of any Code42 web app, instead of from My Profile > Support.
  • Substitution variables can now be used in the file path for including or excluding a specific file. Previously, substitution variables could only be used to include or exclude a directory.
  • Corrects an issue in which a new user’s detail page did not load in the administration console under certain circumstances.
  • Corrects a rare issue that exists only in version 4.1.6 in which moving a user to a different organization offering a different destination with Auto-start backup enabled could cause inconsistent information in the administration console about the backup archive.
  • Device backup alerts (for devices that have not backed up recently) no longer offer the option to Show in Console from Settings > Notifications. 
  • Corrects an issue in which exporting the devices list to a .csv file could incorrectly indicate TRUE in the using column even if the device did not have an existing archive.
  • The user count on the Organizations page no longer includes invited users. Only users who have completed registration (and are active) count toward the total.
  • Corrects an issue in which exporting the Device Backup Report to a .csv file could incorrectly list a completed date in the lastCompletedBackup field for devices that had no files selected for backup. Note that this fix ensures it will not happen in the future, but does not correct any existing devices that may already include an incorrect date.
  • The administration console language selector now more clearly distinguishes English (United States) from other English locales.
  • Clicking OK now correctly dismisses the message that appears when a user invitation fails to send. 
  • Using the administration console to perform a push restore to an OS X device now correctly applies the original file owner’s permissions to the folder containing the restored files. In some previous cases, the folder received root-level permissions but the files inside the folder received the original permissions.
  • Improves error handling of the node.restart CLI command when an invalid server GUID is supplied as an argument.
  • Indexing exclusions listed at Settings > Organization > Indexing now more clearly state that only the contents of files with these extensions are not indexed. The metadata of these files is still indexed. 
  • The Users and Device Overview pages now include a link to the Reporting web app.
  • Improves user feedback when performing processes that take a long time, such as searching large log files.
  • The Backup Progress column was removed from the Devices Overview screen and is now available in the Reporting web app instead.
  • The User Detail screen now lists separate entries for each combination of the user’s device and backup destination.
  • Improves visibility of status icons in the Destination Overview when Night Mode is enabled.
  • Corrects a display issue in which the indexing progress bar in the Organization and User Overview screens did not always display the percent complete below the progress bar.  
  • Corrects an issue which prevented administrators from being able to view archives in cold storage for an organization if it contained a colon in its name (including in the “deactivated” time stamp, if applicable).
  • Adds the Windows 8 and 10 swapfile.sys to the global backup exclusions.
  • Corrects an issue in which the administration console allowed administrators to select Migrate Archive from Destinations > Store Points without actually selecting a store point. This caused a success message to appear even though no archive was migrated.
  • For users with search permissions, the User and Device action menus contain a new Search For Files option, which opens the File Search web app.
  • Improves error message when an unauthorized administrator attempts to perform a web restore from a provider destination.
  • The sign-in screen’s Forgot Password and Sign In links are now hidden by default.
  • Removes Internet Explorer 10 and Safari 6 as supported browsers for the administration console.
  • Reduces the number of false positive “provider destination is offline” alerts displayed in Alerts.
  • References to “YARA” are now called “pattern matching.”

Code42 Web Apps

File Search Web App

  • Improves File Search web app performance.
  • Numerous user interface fixes, improvements, and updates, including a new action menu with the ability to add and remove columns.
  • New option to find all copies of a specific file.
  • Better error messaging if a user attempts to open the File Search web app when Indexing is disabled in the administration console.
  • Applying filters to an existing search now performs a new search, instead of only filtering the current results.
  • Searching between two dates now correctly includes results that include the end date.

Reporting Web App (Device Status Report)

  • Introduces new options for filtering and displaying results, and is more easily accessible from within the administration console.
  • Improves the accuracy and consistency of the device backup completion percentage.
  • Adds the ability to filter users by active/inactive status.
  • Includes a new column to note devices with active alerts.
  • Includes a Last Activity column.

Security Web App

  • Improved visualization and analytics.
  • Improves performance in multiple destination environments if one destination is unavailable.
  • Corrects an issue with version 5.1 of the 32-bit Windows CrashPlan app in which browser upload events did not appear correctly.
  • Introduces a new graph for pattern matching. 
  • Removes the graph for deleted files.
  • Corrects a rare issue in which non-admin users were unable to perform user searches.
  • When viewing search results, clicking Search again now correctly re-runs the search without requiring a page refresh.

Legal Hold Web App

  • It is no longer possible to deactivate a user under legal hold or to add already deactivated users to existing legal holds.
  • Blocked users can now be added to a legal hold.
  • File selection paths now display with > as path separators.
  • Corrects an issue in which switching destinations from the Get Files screen could fail to properly display the list of files available to restore.
  • Corrects a rare issue in which non-admin users were unable to perform user searches.

CrashPlan App

Code42 server version 5.2 is bundled with both version 4.6 and 5.2 of the CrashPlan app.

Windows, OS X, And Linux

Version 4.6.0

  • Security updates.
  • Performance and stability improvements.
  • CrashPlan apps installed per user on OS X devices now place upgrade logs in the correct per user location (~/Library/Logs/CrashPlan).
  • Corrects a rare issue in which the name listed in the Restore tab for a cloud destination could appear as “CrashPlan Central” instead of the nickname chosen by the administrator.
  • Increases the maximum number of wireless network exclusions from 100 to 500.
  • Corrects an issue introduced in version 4.4 in which entering the wrong password too many times did not always require the user to wait 10 minutes before trying again.
  • Corrects a rare issue in which adding a local destination and selecting a custom location for the backup incorrectly placed the backup archive in the default ~/backup/Archives folder.
  • Corrects an issue in which adding a file to the backup file selection and then immediately deselecting the file’s parent folder could result in the file no longer being selected for backup.
  • The Linux CrashPlan app installer now automatically downloads and installs the correct Java Runtime Environment (JRE) if it does not already exist on the device.
  • Corrects an issue introduced in version 4.4 on OS X 10.11 devices in which the CrashPlan app would not open from the link in the menu bar app under certain circumstances.
  • Corrects an issue introduced in version 4.5 in which deselecting a folder for restore or backup did not always also deselect all the contents in the folder.
  • Corrects an issue in which changes to the backup file selection were not immediately detected if a file was removed and then re-added in a different case (for example, changing “My Document” to “my document”).
  • The CrashPlan app CLI now properly accepts values that contain spaces.
  • Uninstalling the Windows CrashPlan app removes all files in C:\Program Files\CrashPlan.
  • Corrects a rare issue for OS X devices with an apostrophe in the hard drive’s name in which uninstalling the CrashPlan app could fail.
  • On Windows devices, the CrashPlan app now upgrades correctly if installed on a drive other than C:\.
  • Introduces the CLI command connection.info, which returns the local IP address and ports used by the CrashPlan app.
  • The LAN and WAN bandwidth drop-down menus are now properly localized for non-English locales.
  • In per-user installations, reduces unnecessary log entries when restoring with current permissions.
  • Corrects a rare issue in which users in environments with more than one SSO provider could be prompted to select the SSO provider every time the CrashPlan app opens.
  • CrashPlan apps deployed with a customized installer now properly reconnect after an administrator changes the Code42 server primary and secondary network addresses.
  • Corrects an issue in which the OS X CrashPlan app uninstaller did not completely remove CrashPlan if the CrashPlan app was installed per user, uninstalled, reinstalled for everyone, and then uninstalled again.
  • Corrects an issue in which deactivating and then reactivating a user could cause the Start backup button to not appear correctly in the CrashPlan app under specific circumstances.
  • Corrects an issue for some SSO environments in which the message “Identity Provider is not currently available. Try again later.” could incorrectly appear in the CrashPlan app immediately after a user signs in. Instead, users now see the message, “Please wait while the Identity Provider is being contacted. If there is no update in 60 seconds, hit Retry.”
  • Corrects a rare issue in which computer-to-computer backups between devices owned by the same user could stop working if one device is offline and an administrator pushes a configuration change in very specific circumstances to the offline device.

5.2.0 (also includes all fixes listed above for version 4.6.0)

  • Corrects an issue introduced in version 5.0 in which uninstalling the CrashPlan app when installed per user on an OS X device left the CrashPlan app icon in the ~/Applications folder.
  • Better handling of files and folders with very long names.
  • The About Code42 CrashPlan screen now works correctly when the CrashPlan app is not connected to the CrashPlan service.
  • Users are no longer able to accidentally attach an archive from a different device when attempting to create a local backup destination.
  • During a backup scan, the destination no longer displays the backup completion percentage, which could incorrectly appear as 0%. Instead, an hour glass icon appears.
  • The Retry button now works correctly when the CLI is open and the CrashPlan service is not running.
  • Improves text wrapping for non-English locales.
  • On OS X devices, right-clicking the Code42 CrashPlan app icon and selecting Quit no longer also closes the menu bar app.
  • On Windows devices, right-clicking the Code42 CrashPlan notification area icon and selecting Exit now closes only the system tray app, not the CrashPlan app.
  • The CrashPlan app uninstaller now displays new Code42 CrashPlan branding if upgraded from a 4.x CrashPlan app.
  • The Last Activity column no longer appears when choosing a device in the replace device wizard.
  • OS X devices with more than one monitor now display the CrashPlan menu bar app in the correct location.
  • Uninstalling the CrashPlan app version 5.1 installed per user on a Windows device no longer leaves behind two empty directories in the AppData folder.
  • Corrects an issue in which an unnecessary empty CrashPlan directory was created when installing per user on a Windows device.
  • Improves user interface feedback when removing a destination.
  • Corrects an issue in which the menu bar app did not automatically relaunch after upgrading an OS X device to CrashPlan app version 5.x.
  • Corrects an issue on Windows devices in which the CrashPlan service did not start if the user selected the default installation method (for everyone) but then navigated back in the installation wizard and changed to a per user installation.

iOS

Version 5.2

  • Security updates.
  • Improved support for iOS 9.

Android

Version 5.2.1

  • Performance improvements.
  • Corrects an issue in which Android devices were unable to restore files backed up from Windows devices under certain circumstances.
  • Improves support for IPv6 devices.
 

CeeJay Office Closure Easter 2016

/in , /by

CeeJay Office Closure Easter 2016

CeeJay Office Closure Easter 2016, on Friday 26th March and Monday 29th March 2016 our main office will be closed for the easter holidays so support will only be provided through help.ceejay.com

If you do require to contact CeeJay for help during the holiday, please do make use our help and support area located on the CeeJay website at help.ceejay.com

As normal you will receive a response the same business day to any tickets you submit to CeeJay when using help.ceejay.com

CeeJay Office Closure Easter 2016

Computer to Computer Backup

/in , , /by

With the roll out of CrashPlan version 5 later in 2016 which will replace all version 4 clients.

The computer to computer (inbound) backup feature is not a feature of the CrashPlan v5 clients.

The destinations are CeeJay Amsterdam and a Local Attached Drive.